Privacy Policy

1. Introduction

Vega FinSol ("we", "us" or "our") respects your privacy and is committed to protecting the personal information you share through https://www.vegafinsol.com/ (the "Website"). This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

This policy applies to visitors, individuals submitting enquiries, prospective customers, and other people who interact with our Website or contact us through the channels we provide.

2. Information We Collect

The information we collect depends on how you use our Website and the information you choose to provide.

3. How We Collect Information

We may collect information when you complete a contact form, request a callback, contact us by email or telephone, communicate through a messaging platform, or otherwise voluntarily provide information.

Certain technical information may be collected automatically through server logs, cookies, and similar technologies, depending on the tools configured on the Website.

You should provide accurate information and avoid submitting sensitive personal or financial documents through general contact forms unless the process is specifically designed and authorised for that purpose.

4. How We Use Your Information

Subject to applicable law, we may use your information for the following purposes:

• Responding to enquiries and callback requests.
• Understanding your interest in loan products or financial services.
• Facilitating communication about an application or a requested service.
• Sharing relevant enquiry details with an appropriate lending institution or authorised business partner when necessary and legally permitted.
• Verifying information, preventing fraud, protecting Website security, and managing business operations.
• Improving the Website, its content, performance, and user experience.
• Sending service-related communications and, where required, marketing communications with appropriate consent.
• Meeting applicable legal, regulatory, accounting, and record-keeping obligations.

5. Loan Enquiries and Financial Information

Submitting an enquiry through this Website does not automatically constitute a loan application, create a lending agreement, or guarantee loan approval.

Where Vega FinSol facilitates or refers enquiries to a bank, non-banking financial company (NBFC), or other financial institution, that institution may independently assess the application and request additional information under its own processes and policies.

The relevant institution's privacy policy and terms may apply to information it collects directly. Please review those terms before providing additional information or proceeding with an application.

Please do not send passwords, PINs, one-time passwords (OTPs), or unnecessary confidential banking credentials in an enquiry form, email, or ordinary messaging conversation.

6. Cookies and Similar Technologies

The Website may use cookies or similar technologies to support essential functionality, remember preferences, maintain security, and understand Website usage.

Analytics or advertising cookies will be used only where applicable and in accordance with the consent requirements and settings that apply to the Website. You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

7. When We Share Information

We do not treat your personal information as public information. We may disclose it, where appropriate and legally permitted, to the following categories of recipients:

• Banks, NBFCs, lending institutions, and authorised financial-service partners relevant to your enquiry.
• Website hosting providers, IT support teams, security providers, and other service providers acting on our behalf.
• Professional advisers, auditors, or legal representatives where necessary.
• Government authorities, regulators, courts, or law-enforcement agencies when required by law or a valid legal process.
• Relevant parties in connection with a business restructuring or transfer, subject to applicable legal requirements.

We aim to limit disclosures to information reasonably necessary for the relevant purpose. Information will not be shared for unrelated purposes without an appropriate lawful basis or required permission.

8. Data Security

We aim to use reasonable technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

No website, electronic transmission, or storage system can be guaranteed completely secure. You should use secure communication channels and promptly inform us if you believe your information has been exposed or misused.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, handling applications, maintaining required records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to applicable law and legitimate record-retention requirements.

10. Your Privacy Rights

Depending on applicable law and the circumstances of processing, you may be entitled to request access to your personal information, correction of inaccurate information, deletion where permitted, information about how your data is processed, or withdrawal of consent where processing relies on consent.

You may also request that we stop sending promotional communications. Essential service communications or records that we are legally required to retain may not be affected by a marketing opt-out.

To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before acting on a request.

11. Third-Party Websites and Services

The Website may contain links to third-party websites, financial institutions, social media platforms, or messaging services. These services operate under their own terms and privacy policies.

We do not control the privacy practices or security of independent third-party websites. Please review their policies before sharing personal information with them.

12. Children's Privacy

Our financial-service enquiry facilities are not intended to solicit personal information directly from children. We do not knowingly collect children's personal information for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Data Breaches and Complaints

If we become aware of a personal-data incident, we will assess it and take appropriate steps in accordance with applicable legal requirements, including any required notifications to affected individuals or relevant authorities.

You may contact us to raise a privacy concern, request correction of your information, or submit a complaint regarding the handling of your personal data.

14. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our Website, services, business practices, or applicable law. The revised version will be published on this page with an updated revision date.

We encourage you to review this page periodically to understand how your information is handled.

15. Contact and Grievance Redressal

For questions, privacy requests, or complaints concerning this Privacy Policy, please contact Vega FinSol using the verified contact details published on our official Website.

• Website: https://www.vegafinsol.com/
• Business or legal entity: [Insert verified legal entity name]
• Privacy contact email: [Insert verified official email address]
• Grievance officer: [Insert designated officer's name, if applicable]
• Registered office: [Insert verified registered office address]

Please replace all bracketed placeholders with verified business details before publishing this policy.